TELEPHONE AND EMAIL ADVICE DURING COVID-19
Advice is being provided by telephone and online whilst we are all keeping a social distance. We may be able to offer you a video appointment please ask.
Please ring 0800 802 1808 or use our contact sheet
Telephone advisers are available between 10am to 4pm answerphone 24/7. When we are busy our Citizens Advice colleagues in Somerset may be able to answer your call, please leave a message we will try to call you back the same day if possible.
When you call you will be asked to choose one of three options:
- To talk to an adviser about a new issue - for West Somerset select option 5
- To find out if you can claim Universal Credit
- To speak to your adviser in West Somerset if you have a caseworker helping you
Is your income at risk due to Covid-19?
Read more about Coronavirus and how to get help
Websites may help you find an answer to your question.
Links to Citizens Advice, Shelter (housing advice), Money Advice Service, GOV.UK
If you want to know the benefits & grants you may be able to claim try 'Turn to Us'
Self Help
Websites may help you find an answer to your question.
Citizens Advice Somerset virtual adviser
Links to Citizens Advice, Shelter (housing advice), Money Advice Service, GOV.UK
If you want to know the benefits & grants you may be able to claim try 'Turn to Us'
Get advice by email
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